Avaya

Overview

90% of the Fortune 100 trust Avaya

ip-office-cloudAvaya has been a leader in the communication space for decades. Born out of Bell Labs, Avaya holds over 4,000 patents and continues to lead the industry in research and development, particularly in the areas of Unified Communications and Contact Center. After the acquisition of Nortel Networks, Avaya became a major player in the networking space as well. Laketec installed and still maintains the largest Avaya Networking deployment in northeast Ohio.

Laketec has been partnered with Avaya since its inception, and even before when it was Lucent. As VOIP has grown and matured, so has our expertise and design capacity. Today, Laketec is the largest brick and mortar Avaya dealer in Cleveland. With hundreds of successful implementations to reference across all of the Avaya portfolio, we are the right partner to help ensure that you’re getting the most out of your Avaya investment.

Core Technologies

 

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Unified Communications

Unified Communications seamlessly connects everyone in your workforce to each other and to customers, suppliers, partners—everyone internal and external who keeps your business moving. From software to platforms to phones, Avaya helps you make connections easier, so you can increase productivity—and feed growth and profitability.

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Contact Center

Delivering a high-performance contact center depends on your ability to leverage intelligent insights across your enterprise. From your contact center to your back office, use the information to make better decisions faster, identify and resolve customer dissatisfaction, fix broken or cumbersome processes, train and coach agents, and improve communication.

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Hosted Voice

The way you communicate should be able to fit the way you work. With everything you need always handy on any device, in any location, Avaya Cloud Office lets you simplify the way your business communicates. Call, chat, meet, and collaborate no matter where your employees might be. Stay on task and on schedule with file sharing, task management, and virtual team rooms. Bring together 100+ business integrations, like Google Drive and Salesforce, to customize a true cloud unified communications experience. Avaya Cloud Office gives your employees and customers the features and options you want, all in one app.

I can always count on Laketec to deliver when it is most important. Having multiple sites and entities, along with the need to be operational 24/7 in most cases, presents challenges.  Our staff is quite lean, therefore we rely on Laketec for the majority of our voice needs. I think they are a valuable business partner to Nelson Stud and I look to them for recommendations and to keep us current in our telecommunications technology.

Nick H.

Nelson Stud
Laketec Testimonial

Joe Little

General Manager

Our partnership with Avaya since the late 90’s has been the foundation of Laketec’s success.  Our voice practice is how we built our reputation as a World Class service provider.

Our Partners

We don’t do it all on our own. See our network of valued partners.