Years of Dedicated Service
OverviewSince 1921 The Chas. E. Phipps Company, a Cleveland construction supplier, has helped contractors put work in place correctly and profitably by supplying high-quality, innovative products and equipment, technical expertise, and trusted service. Phipps distributes concrete accessories, concrete repair materials, sealants, and coatings to contractors so they can build or repair industrial and commercial buildings, infrastructure, concrete wearing surfaces, or the building envelope. Phipps has offices in Cleveland, Perrysburg, and Canton.
Chas. E. Phipps Company was referred to Laketec by an existing vendor to help support their Avaya IP Office. Unhappy with the service from their previous vendor, Chas. E. Phipps engaged Laketec to help build out call flows, meet me conference bridges, and create a universal phone template; all tasks they were originally told could not be accomplished.
Laketec also assist Chas. E. Phipps in migrating over their (3) locations to a new SIP service provided by Spectrum. The migration was accomplished successful with little to no downtime.
Chas. E. Phipps can now trust their phone system is setup in a way for them to focus on their business and continue to provide the excellent customer service that has kept them in business for close to 100 years.
Most recently, we had Rick Dawson work on a SIP cut-over for all 3 of our locations (Cleveland, Toledo, Canton) and it was executed flawlessly, with virtually no downtime of the phone system. He was extremely thorough and had all the details accounted for which makes any customer extremely confident that they have the right guys for the job. In addition to my thoughts of Rick, he received praise from additional members of our staff on his professionalism, courtesy, and positive attitude. I wish we had more vendors like your firm.