![Stats](https://www.laketec.com/wp-content/uploads/2021/11/Network-bodyphoto-scaled-1.jpg)
TAKE THE GUESSWORK OUT OF YOUR NETWORK INFRASTRUCTURE WITH LAKETEC NETWORK 360°.
Our team of local, highly-skilled engineers can manage and maintain your existing environment, or optimize and support tailored network management solutions that focus on your organization's big-picture goals. Laketec provides the necessary flexibility to ensure needs are being met in networks of all shapes and sizes.
![30 YEARS](https://www.laketec.com/wp-content/uploads/2021/10/YearsInService-min.png)
30 YEARS
in Business
![25+](https://www.laketec.com/wp-content/uploads/2021/10/LocalEngineers-min.png)
25+
Local Engineers
![98%](https://www.laketec.com/wp-content/uploads/2021/10/Retention-min.png)
98%
Customer Retention
Laketec’s Process for the Perfect Customer Experience
Onboarding
• IT Assessment
• Pre-engagement Recommendations
• Monitoring, Alerting & Escalation Procedures
• Monitoring System Installation & Configuration
• End User Training
![](https://www.laketec.com/wp-content/uploads/2021/10/Onboarding-min.png)
Support Requests
• Web Portal
• Phone
• Chat
• Dedicated Service Coordinators
• 24/7 On-Call Engineers
![](https://www.laketec.com/wp-content/uploads/2021/10/SupportRequests-min.png)
Ticket Management
• Well Defined Policies & Procedures
• Triage for Severity & Skill Set
• Status & Category
• Detailed Time Logs
• Workflow emails
![](https://www.laketec.com/wp-content/uploads/2021/10/TicketManagement-min.png)
Quality Assurance
• Guaranteed Response Times
• Defined Escalation Procedures
• Exception Reporting & Alerting
• Utilization Dashboards & Advanced Metrics
• End User Surveys
![](https://www.laketec.com/wp-content/uploads/2021/10/QualityAssurance-min.png)
Advanced Tools
• 24/7 Proactive Monitoring & Alerting System
• Enterprise Grade Remote Support System
• Support Session Recording & Reporting
• Document Management & Storage
• Fully Encrpted Password Management System
• Internal Collaboration Systems
![](https://www.laketec.com/wp-content/uploads/2021/10/AdvancedTools-min.png)
Quartlery Business Review
• Dedicated Account Team
• Budgeting & Strategic IT Recommendations
• Equipment Lifecycle Review
• Review & Analyze Monitoring Reports
![](https://www.laketec.com/wp-content/uploads/2021/10/QuarterlyBusinessReview-min.png)
YOUR SUPPORT,
YOUR WAY
AS A SERVICE
- We Handle Everything
- No Upfront Cost
- Turnkey Installation
- Software & Hardware Includes
- Fully Managed
BRING YOUR
OWN TECHNOLOGY
- You Own It
- We Manage It
- Leading Vendors Supported