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TAKE THE GUESSWORK OUT OF YOUR NETWORK INFRASTRUCTURE WITH LAKETEC NETWORK 360°.

Our team of local, highly-skilled engineers can manage and maintain your existing environment, or optimize and support tailored network management solutions that focus on your organization's big-picture goals. Laketec provides the necessary flexibility to ensure needs are being met in networks of all shapes and sizes.

30 YEARS

30 YEARS

in Business

25+

25+

Local Engineers

98%

98%

Customer Retention

Laketec’s Process for the Perfect Customer Experience

Onboarding

• IT Assessment

• Pre-engagement Recommendations

• Monitoring, Alerting & Escalation Procedures

• Monitoring System Installation & Configuration

• End User Training

Support Requests

• Web Portal

• Email

• Phone

• Chat

• Dedicated Service Coordinators

• 24/7 On-Call Engineers

Ticket Management

• Well Defined Policies & Procedures

• Triage for Severity & Skill Set

• Status & Category

• Detailed Time Logs

• Workflow emails

Quality Assurance

• Guaranteed Response Times

• Defined Escalation Procedures

• Exception Reporting & Alerting

• Utilization Dashboards & Advanced Metrics

• End User Surveys

Advanced Tools

• 24/7 Proactive Monitoring & Alerting System

• Enterprise Grade Remote Support System

• Support Session Recording & Reporting

• Document Management & Storage

• Fully Encrpted Password Management System

• Internal Collaboration Systems

Quartlery Business Review

• Dedicated Account Team

• Budgeting & Strategic IT Recommendations

• Equipment Lifecycle Review

• Review & Analyze Monitoring Reports

YOUR SUPPORT,
YOUR WAY

AS A SERVICE

  • We Handle Everything
  • No Upfront Cost
  • Turnkey Installation
  • Software & Hardware Includes
  • Fully Managed

BRING YOUR
OWN TECHNOLOGY

  • You Own It
  • We Manage It
  • Leading Vendors Supported