EXPERT ENDPOINT MANAGEMENT SERVICES THAT PROVIDE COMPLETE MANAGEMENT OF END-USER’S PC’S, LAPTOPS AND MOBILE DEVICES.
WHETHER USERS ARE WORKING IN THE OFFICE, AT HOME, OR IN THE FIELD - THEY NEED EFFECTIVE & TIMELY ENDPOINT SUPPORT.
Laketec provides services covering everything from Asset Management to User Administration, and stringent Security Management tools and services. Let Laketec take on the burden of endpoint management, so you can focus on your business’s strategic initiatives.
30 YEARS
in Business
25+
Local Engineers
97%
Customer Retention
Laketec’s Process for the Perfect Customer Experience
Onboarding
• Endpoint Assessment & Inventory Collection
• Pre-engagement Recommendations
• Monitoring, Alerting & Escalation Procedures
• Monitoring System Installation & Configuration
• End User Support Request Training
Support Requests
• Web Portal Access
• Email, Phone & Chat Modes
• Dedicated Service Coordinators
• 24/7 On-Call Engineers
Ticket Management
• Well Defined Policies & Procedures
• Triage for Severity & Skill Set
• Status & Category Classifications
• Detailed Time Logs
• Support Ticket Status Emails
Quality Assurance
• Guaranteed Response Times
• Defined Escalation Procedures
• Exception Reporting & Alerting
• Utilization Dashboards & Advanced Metrics
• End User Surveys
Advanced Support Tools
• 24/7 Proactive Monitoring & Alerting System
• Enterprise Grade Remote Support System
• Support Session Recording & Reporting
• Document Management & Storage
• Fully Encrypted Password Management System
• Internal Collaboration Systems
Scheduled Business Reviews
• Dedicated Account Team
• Budgeting & Strategic IT Recommendations
• Equipment Lifecycle Review
• Review & Analyze Monitoring Report
YOUR SUPPORT,
YOUR WAY
AS A SERVICE
- We Handle Everything
- No Upfront Cost
- Turnkey Installation
- Software & Hardware Includes
- Fully Managed
BRING YOUR
OWN TECHNOLOGY
- You Own It
- We Manage It
- Leading Vendors Supported
Check out all of Laketec 360’s Managed Services
Intelligently managed networks that provide the foundation to power your business operations.
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Managed Unified Communications that enable your organization to collaborate with ease.
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Network security services that protect your organization from current and emerging threats.
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