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LAKETEC COLLABORATE 360° IS A FLEXIBLE, RELIABLE SOLUTION TO YOUR ORGANIZATION'S COMMUNICATION CHALLENGES.

Whether you're seeking assistance in managing your existing operations, or interested in expanding to new offerings, Laketec holistically handles your communication needs allowing you to focus on your bottom line. Our team manages a variety of collaboration platforms, including VoIP (on-premise/cloud), instant messaging and video conferencing, allowing your employees and clients to collaborate from anywhere, at any time.

30 YEARS

30 YEARS

in Business

25+

25+

Local Engineers

98%

98%

Customer Retention

Laketec’s Process for the Perfect Customer Experience

Onboarding

• IT Assessment

• Pre-engagement Recommendations

• Monitoring, Alerting & Escalation Procedures

• Monitoring System Installation & Configuration

• End User Training

Support Requests

• Web Portal

• Email

• Phone

• Chat

• Dedicated Service Coordinators

• 24/7 On-Call Engineers

Ticket Management

• Well Defined Policies & Procedures

• Triage for Severity & Skill Set

• Status & Category

• Detailed Time Logs

• Workflow emails

Quality Assurance

• Guaranteed Response Times

• Defined Escalation Procedures

• Exception Reporting & Alerting

• Utilization Dashboards & Advanced Metrics

• End User Surveys

Advanced Tools

• 24/7 Proactive Monitoring & Alerting System

• Enterprise Grade Remote Support System

• Support Session Recording & Reporting

• Document Management & Storage

• Fully Encrpted Password Management System

• Internal Collaboration Systems

Quartlery Business Review

• Dedicated Account Team

• Budgeting & Strategic IT Recommendations

• Equipment Lifecycle Review

• Review & Analyze Monitoring Reports

YOUR SUPPORT,
YOUR WAY

AS A SERVICE

  • We Handle Everything
  • No Upfront Cost
  • Turnkey Installation
  • Software & Hardware Includes
  • Fully Managed

BRING YOUR
OWN TECHNOLOGY

  • You Own It
  • We Manage It
  • Leading Vendors Supported