Custom communications solutions


First Voice Deployment


Local Voice Engineers


Features Supported

Custom communications solutions

"Voice" is no longer just a phone system.  It's a communication platform that integrates with the rest of your IT infrastructure to allow for unprecedented levels of collaboration.  The capabilities of these deployments are changing how people do business by allowing seamless remote work, branch architecture, and CRM integrations which create opportunities to improve customer service. Laketec has been a leading provider of voice implementation services in northeast Ohio since 1989.  Although we have evolved into a full service IT company, voice remains a critical component of our core business.  We support some of the largest deployments in Cleveland and are able to use that experience to support companies of all sizes and industry. Whether you're considering an upgrade, a hosted deployment, or just want to learn more about what's possible, Laketec is ready to bring our extensive experience to the table to serve you.

Core Technologies


Unified Communications

Phone calls, instant messaging, presence, voicemail to email, mobility.  UC features are what separate next gen deployments from legacy phone systems.

Contact Center

Contact Centers have evolved from strictly voice calls to dynamic multi-channel deployments which allow for unparalleled customer engagement.


The goal of any voice system is to provide the highest level of collaboration.  Ease of use is the number one measurement for success in any collaboration engagement.

Laketec Testimonial

Joe Little

General Manager

Voice services are the foundation upon which our company was built.  We spent 20 years refining processes and ensuring the best possible customer service experience.  That foundation is what gave us the ability to evolve into the full service IT team we are today.

I can always count on Laketec to deliver when it is most important. Having multiple sites and entities, along with the need to be operational 24/7 in most cases, presents challenges.  Our staff is quite lean, therefore we rely on Laketec for the majority of our voice needs. I think they are a valuable business partner to Nelson Stud and I look to them for recommendations and to keep us current in our telecommunications technology.

Nick H.

Nelson Stud Welding

The Laketec Philosophy

Our expertise across all network segments allows us to take a holistic approach to the design, implementation, and ongoing support of your phone system. We believe in starting with your business objectives in mind and then collaboratively designing a system for YOUR future.

Our Partners

We don’t do it all on our own. See our network of valued partners.