OverviewHeidelberg Distributing is a long time customer of Laketec’s. They have eight locations that we provided communication systems for and continue to support all of the sites.
Hiedelberg was looking for a turnkey Communications System that was VOIP enabled, state of the art and reliable. Some of the triggers for their IT director were ease of administration and minimal intrusion to their operation. Both of those objectives were met with the implementation of the ShoreTel platform. The installation required teaming with the Carrier that created some challenges which were worked behind the scenes to assure cut dates were met without fail. Since this was a brand new facility, Laketec also installed cabling throughout the building to customer specs including a new data rack to mount the switches and phone system.
Laketec did their usual fine job at our new Heidelberg Center in Louisville, Kentucky. The new cabling was done without incident by your cable crew and the ShoreTel system was implemented by an excellent technician, Dan Speigal who is very knowledgeable. I have used Laketec for all of our sites throughout Ohio and Kentucky and we are very happy with the results. Whatever we need, they deliver.
Heidelberg Distributing Company
Senior Voice Engineer
The end users were able to move in in stages without incident. The phone system has been well received by the end users at Heidelberg and they were a pleasure to work with.