Voicemail, Email, and Messaging in a single pane of glass
Unified Messaging is the integration of multiple communications platforms into a streamlined experience for employees and customers. When applications like voice mail, email, instant messaging, presence, and video collaboration all work in sync, your employees are more efficient, and your customers have an improved experience.
The Laketec team has been designing, deploying, and maintaining communications systems in Northeast Ohio and across the country since 1989. We are proud to serve a diverse cross section of industries which has given our team the experience necessary to tailor a solution that specifically addresses the needs of the business you’re in and the customers you serve. We differentiate ourselves by thoughtfully designing systems with best of breed technology and by supporting our deployments in an ongoing way as we build partnerships with our customers.
Key Points of Integration
- Instant Messaging
- Desktop Sharing
See also Unified Communications
Avaya IP Office - Midsize and Small Business Phone System Solutions
Avaya IP Office is the right phone system for any midsize and small business today—whether a single office, a home office or multiple stores/sites. Avaya IP Office unifies communications, providing an unprecedented set of leading-edge communications capabilities to help employees work better and serve customers more effectively.
Keep Your Options Open
ShoreTel and Laketec are a winning combination for the mid market company looking for flexibility and simplicity.
Wichert Insurance is particular about the businesses we use for our technology services. We began our relationship with Laketec over 8 years ago, primarily as our Telephone system provider. Over the years we have grown and depended on Laketec to be our advisor as well as provider of equipment and services. To that end, we have been able to make our remote workers function as a in house employee through the Avaya IP office technology. Additionally the One X portal allows desktop functionality for our voice communication. One other addition that Laketec was able to supply was unified messaging; again making us more productive and responsive to our customers. We feel that our relationship with Laketec is strong, and they really know their industry.
Wichert is highly committed to customer service and that means they needed a system that would be dependable and user friendly. By deploying the Avaya One-X portal as a part of this design, Wichert gained desktop functionality for the voice platform...
The Village of St. Edward
One of the projects Laketec has provided is a dependable and unified Nurse Call system. The Nurse Call system Laketec installed provides peace of mind for residents and staff knowing that no matter what the situation is, the system deployed can crea...
Step By Step Empowerment and Training
The customer was most impressed with the professionalism of the technical staff, the quality of the work, and the smooth and quick transition to a new phone system and wireless solution with virtually no interruption to their business.
Nelson Stud Welding
Nelson stud is a leading edge manufacturing firm that requires state of the art voice communications along with unified messaging. Laketec has accomplished those requirements through the design, implementation and support of the Avaya IP Office plat...
Laurel Lake Retirement Community
Laurel Lake has partnered with Laketec to design, deploy, and support a fiber cable network, edge switching, campus wide wireless, Status Solutions, and a phone system. Laketec is proud to consider Laurel Lake a signature account who has gone “All...
Hexpol is a shining example of the Laketec portfolio being brought to bear within one network. We have worked closely with their exiting IT staff to fully deploy an Avaya phone system including video capabilities, a secure wireless network, next gen...
Magnificat High School
Our specific solution was the Avaya IP office. The needs of the students, faculty and staff led us to the design of a phone system, that was reliable, simple to use and administer and had a good overhead paging interface. The training and installati...
Avaya IP Office: Team and Customer Engagement Solution for Small and Midsize Businesses
Learn how you can engage with your employees and customers like never before. From telephony and video to mobility and contact center applications, to networking, security, and ongoing services, Avaya IP Office will help give your business a competit...
Avaya Customer Engagement Solutions
Customer experience is vital to businesses as they seek stronger revenues and profits. It helps to drive stronger customer engagement, and customer engagement promotes higher customer lifetime value. Businesses that use customer lifetime value as a s...
ShoreTel Connect CLOUD Service Plans
ShoreTel Connect CLOUD service plans offer a variety of unified communications tools and options—choose the right combination for your business needs