High-Quality U.S.-based Help Desk Services for fast, affordable response and resolution to everyday IT support requests.
LET LAKETEC PROVIDE HELP DESK SERVICES TAILORED FOR YOU, SO YOUR FOCUS CAN BE ON THE ORGANIZATION’S MOST IMPORTANT PROGRAMS AND INITIATIVES.
Keeping your employees productive is key to efficiency and cost controls. Laketec provides highly efficient and dedicated engineers for our Help Desk clients, providing them with rapid response times and resolution. Help Desk Services are available either as a stand-alone offering, or can be coupled with one of Laketec360 Managed Support Service offerings.
30 YEARS
in Business
25+
Local Engineers
97%
Customer Retention
Laketec’s Process for the Perfect Customer Experience
Onboarding
• Pre-engagement Support Assessment
• Portal Monitoring, Alerting & Escalation Procedures
• Monitoring System Installation & Configuration (if applicable)
• End User Support Request Training
Support Requests
• Web Portal
• Email, Phone & Chat
• Dedicated Service Coordinators
Ticket Management
• Well Defined Policies & Procedures
• Triage for Severity & Skill Set
• Detailed Time Logs
• Reverse Escalation Workflows
Quality Assurance
• Guaranteed Response Times
• Defined Escalation Procedures
• Exception Reporting & Alerting
• Utilization of Dashboards & Advanced Metrics
• End User Surveys
Advanced Tools
• Enterprise Grade Remote Support System
• Support Session Recording & Reporting
• Document Management & Storage
• Fully Encrypted Password Management System
• Internal Collaboration Systems
Business Review Process
• Dedicated Account Team
• Budgeting & Strategic IT Recommendations
• Equipment Lifecycle Review (if applicable)
• Review & Analysis of Monitoring Report
YOUR SUPPORT,
YOUR WAY
AS A SERVICE
- We Handle Everything
- No Upfront Cost
- Turnkey Installation
- Software & Hardware Includes
- Fully Managed
BRING YOUR
OWN TECHNOLOGY
- You Own It
- We Manage It
- Leading Vendors Supported
Check out all of Laketec 360’s Managed Services
Intelligently managed networks that provide the foundation to power your business operations.
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Managed Unified Communications that enable your organization to collaborate with ease.
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Network security services that protect your organization from current and emerging threats.
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