inContact Workforce Optimization
Unlock the Potential of Your Team
inContact Workforce Optimization unlocks the potential of your team by inspiring employee self-improvement, amplifying quality management efforts, and reducing labor waste. Our patented technology provides the industry’s most accurate forecasts, helps foster a greater sense of employee ownership and accountability, and is fully integrated with the inContact Customer Interaction Cloud. Unlike other workforce optimization products that have cumbersome user interfaces or silos of functionality, our suite of products works together seamlessly to deliver a better experience
for your customers. inContact Workforce Optimization helps you achieve an optimal balance between operational efficiency and a superior customer experience.