Years of Customer Service
OverviewCompany Overview: Discover a world of ideas for your home inside Keim Lumber’s 125,000 square foot showroom. Explore hundreds of interactive displays as you envision and create the home of your dreams. Keim Lumber’s knowledgeable staff will assist you with any project, large or small. For over 100 years they have been delivering Quality products, Exceptional Customer Service and Integrity in business.
Business Challenges: Keim Lumber was originally introduced to Laketec to provide a phone system for the campus wide facility. After much evaluation Keim decided on a solution provided by a different vendor, however during the process the team from Keim Lumber recognized the capabilities of Laketec to provide expertise within the networking and cloud space. Keim Lumber, knowing that their business growth depended on a reliable network and data center performance, sought out a reliable partner to help advise through the process. In July of 2015, Laketec performed a full IT infrastructure assessment evaluating everything from the structured cabling, security strategy, networking access, all the way to their disaster recovery plan. From this assessment Laketec was able to provide Keim Lumber with a blueprint of required steps and improvements that would take their IT infrastructure to the speeds and reliability they required for future growth. As of May 2017, Keim has worked with Laketec to complete almost all of the recommendation from the assessment.
Benefits: Keim lumber can now provide faster speeds to their end users with the upgraded fiber backbone and access layer switches. They can also deliver application performance from a server infrastructure and network that is capable of withstanding failures with minimal downtime. They can now work confidently knowing that their critical information is protected with Next Generation Firewall policies and advanced endpoint protection.
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I just thought I would end a great week with a little note on the HP switch project. With the help of Bob, we have a majority of the switches in place and in production. Working with Bob on this project has been absolutely awesome. Sure, there have been some glitches along the way, but we have worked through them and gotten them all corrected. In the past, I haven’t had someone that I could reach out to and get something done in a timely manner, but with Bob, and also with everyone else at Laketec, we’ve been able to get things done.
Keim Lumber Company
Working with Lavern, Marlin and their team from Keim Lumber has been one of the most educational experiences since joining the team at Laketec. I have had the opportunity to work with an organization that takes the required steps to understand why using technology is necessary to provide a better experience for the end users and ultimately a stronger business for the future. I have seen the team at Keim Lumber do the needed evaluations and research to understand why the technology improvements are important. It has been an honor to work with Keim Lumber and look forward to future projects yet to come.