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Laketec

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  • Our Story
    • About Laketec
        • Laketec is an Information Technology company Headquartered in North East Ohio. We are a team of 50 caring and capable individuals who hold customer satisfaction as our number one priority. We have built our reputation on 5 Core Values that are representative of our people, our products, and our processes.
        • About Us
        • Core Values
        • Why We’re Different
        • Technology Leadership
        • Technology Careers
  • Our Focus
    • Who We Serve
        • We serve a wide variety of customers in the industries to mentioned to the right. Explore more by selecting one.
    • Industry
        • Education – Overview From the smallest of local primary schools, to The University of Akron, Laketec has had the opportunity to work with schools of all sizes and objectives. We view it as our responsibility to design technology solutions that directly support the educational and operation objectives of the school. E-Rate Experts In the K-12 market we have developed a strong expertise in leveraging E-Rate to help schools deploy technologies that would otherwise exceed their budget.  Laketec has several E-Rate experts available to help navigate through the paperwork and process.  Our goal is always to be easy to do business with and assistance with E-Rate is a capability we’re very proud of. K-12 Laketec entered the K-12 space in 2009 when we had the opportunity to work with Vermilion City Schools.  At that time, we deployed 500 thin clients to support a virtual desktop initiative which essentially eliminated PC’s from the districts computer labs.  When the school moved to a 1 to 1 initiative (a laptop for every student) we were there to design and deploy 200 Aruba access points to support that project.  Today, we support a variety of schools across the state including Canton City Schools where we have now…
        • Healthcare – Recent technology advancements have created exciting opportunities to improve patient care, doctor collaboration, and save lives. They key to the successful deployment of new capabilities in the healthcare space is well thoughtful design that is well executed and then rigorously trained. Technology is becoming a part of the day to day culture in hospitals and branch offices and the staff using these tools must feel comfortable doing so. Laketec has been supporting the largest hospital systems in greater Cleveland since the day we opened our doors in 1989.  Our heritage grew from the voice networks that these hospitals rely on for internal and external communication.  As technology has evolved, so have we and our relationships with these organizations.  Today, we are a trusted resource for consultations and implementation on systems like wireless, edge and core networking, virtualization, and situational awareness. Phone Systems:  Communication is key for doctors, patients, and family.  Laketec maintains phone systems from the branch office to some of the largest hospitals. Wireless:  Stable, reliable wireless systems are a critical component of patient care.  Laketec holds the highest certifications available in wireless technology which can now extend to beacons, giving a new level of capability to next gen…
        • Manufacturing – Manufacturers and distributors are facing ever increasing pressures to be more efficient and to increase the speed of production and delivery.  Properly deployed technology solutions provide our customers with new ways to accomplish these goals. Laketec has been supporting customers in the manufacturing space since the day we opened our doors in 1989.  Customers like Applied Industrial Technologies, East Manufacturing, and The Kennedy Group have given us a unique understanding of the requirements in the industry. Thoughtful design is the most critical component to consider for a manufacturer.  Large warehouses can create unique challenges when designing a wireless infrastructure which can be a critical business need for tow motor operators using scanners.  Older wired infrastructure is also a common issue which can be overcome in a number of ways without incurring the cost of new cable plant.
        • Senior Living – For senior living facilities, staff, residents, and their families are becoming increasingly reliant on technology.  Residents now expect to be able to bring their own devices and join them to a robust and reliable wireless network.  Visitors expect to be given easy access to a guest network as they visit their loved ones.  Situational awareness is now an expectation.  Resident and guest driven demands are creating new challenges and opportunities for the IT staffs of senior living facilities.  Laketec is here to help. Our aim is to help our senior living customers accomplish their goals in a way that is cost effective and gives them the opportunity to work with a single vendor across multiple technology platforms.  A dependable wired/wireless network, coupled with an easy to manage communication system and situational awareness platform to tie it all together is a great start. Network:  You need a network you can depend on to support your wireless infrastructure, camera system, monitoring and alerting systems, and resident/guest devices.  As new residents arrive and demands change, your network must also be dynamic and easily managed. Communications:  Your staff, residents, and guests all need a communication platform that is easy to use, flexible, and easy…
        • Retail – The retail industry is highly consumer focused and is constantly in need of ways to use technology to drive out operational costs while improving the experience of the end customer.  For a retail store, downtime means lost sales and a poor customer experience.  As new technologies emerge, new opportunities are created to capture consumer attention and drive behavior. Laketec supports over 1,000 locations across the US, Mexico, and Canada.  Our retail customers have worked with us to develop technology footprints that are repeatable.  This design philosophy reduces costs while speeding up deployment timelines.  Wireless, switching, security, phones, POS all scheduled and deployed and managed by a single vendor.
        • Professional Services – Finance, Legal, CPA; time is your most valuable commodity and you need a rock solid network and an IT partner you know you can count on 24/7.  Reliable technology that you are comfortable using not only drives efficiency in your business, but it also helps to improve your image to your customers. Laketec serves Professional Services firms in every industry and is ready to bring that experience to your organization.  Leveraging new technology in mobility, collaboration, and security are just a few of the ways we can help your organization to professionalize your IT support. Mobility:  Whether you’re in the office, on the road, or on “vacation,” your clients have questions 24/7 and your ability to respond is what sets you apart from your competition.  Let us show you how to work from home, from phone, or down the hall from your desk in a way that is seamless to your customers. Collaboration:  Internal and external collaboration improves customer service and drives efficiency into your day to day operation.  Does your current IT infrastructure let you communicate through all the channels you’d like it to?  We can help. Security:  When you have sensitive customer information and compliance considerations, you need…
    • Company Size
        • Small – Small businesses have big decisions to make, especially when it comes to spending a limited IT budget in the most strategic ways.  Laketec has the expertise to assess and design an IT infrastructure that will address your current, and future, business needs.  Once deployed, we are here to support you and your organization for years to come. We are here to be your IT partner.  Helping a customer grow their business through strategic technology solutions is a top motivator for the Laketec team.  We take pride in our business the same way you take pride in yours.  We look forward to the opportunity to be a part of your business plan. Why Partner with Laketec? Single source for all IT needs Local expertise We teach technology 24×7 support available Web Portal for ticket status Flexible support options The Laketec Way Our approach to small business solutions is to ensure that we are taking an all-encompassing look at where you stand today from a business and a network perspective.  We seek to understand your goals, budget, and anticipated growth; then work backwards to design the most strategic investment for your company.
        • Medium – Whether your organization has 50 employees or 500, IT has become a critical component of your business.  Ensuring the availability and reliability of your resources is a necessity to allow your team to perform their jobs. The first step in our engagement process is to assess your current environment and your business objectives.  Your network and IT support structure should always keep the vision of the organization first and seek to support that vision.  We will then tailor a solution that to address any current challenges and offer a road map for the short and long term. At the conclusion of any project, Laketec is here to continue to support the deployment for years to come.  We offer flexible and scalable support options to meet your needs as you grow. Why Partner with Laketec? Single source for all IT needs Local expertise We teach technology 24×7 support available Web Portal for ticket tracking Flexible support options The Laketec Way: Our approach to mid-sized business solutions is to ensure that we are taking an all-encompassing look at where you stand today from a business and a network perspective.  We seek to understand your goals, budget, and anticipated growth; then work backwards…
        • Enterprise – At Laketec we know we cannot be everything to everyone.  Our Enterprise customers to come to us with a specific need that they need some outside help with.  Once that need is identified and defined, we leverage our highly certified team of Engineers to intelligently design a solution that meets the specs of the customer.  We can augment your existing staff by bringing specialists to bear for project work and then train your staff on how to maintain the new technology, or offer a maintenance agreement for us to handle it. We are here to help do the work that your current team is not a fit for.  If you have highly certified Support Engineers, we can bring in tier 1 teams to handle the work they are over qualified for.  Have a team of tier one and two Engineers and need some short term assistance on a highly technical project?  We are ready to help. Laketec also differentiates in this space by being able to provide national support to our Enterprise customers with location across North America.  We have been supporting companies like Applied Industrial Technologies (500 sites) for over 20 years with coordination and execution at their remote…
  • Our Solutions
    • Network – Intelligently designed networks focused on business outcomes Networking is the fastest growing business unit within Laketec.  Our expanding team of highly certified Network Engineers are focused on providing Legendary Customer Service while designing, deploying, and maintaining our customers network infrastructure.  Whether your organization has a one switch, or hundreds, we have the experience and in house, local, expertise to help you plan a road map for your network that will meet your business objectives. Thanks to our best of breed partnerships like HPE, Aruba, Palo Alto, and Arista, we are able to intelligently design networks that are fast, reliable, and secure.  We offer tailored support agreements and fully managed networks so we can take care of the management components that you don’t want to.
        • Wireless – Full coverage, ample throughput, secure connectivity Wireless networks are no longer a luxury.  They are key component of nearly every business network and you need a partner with in depth knowledge of how to properly design, deploy, and maintain a secure wireless network.  Laketec holds the highest certifications available in this space.  We have done projects as small as a single access point (AP) for a branch office, up to a 2,700 AP deployment at The University of Akron. With the proliferation of personal and professional wifi enabled devices as well as the “Internet of Things” now making demands on your wifi network; dependability, speed, and security are crucial to a successful implementation.  Guest access is now an expectation which also creates an opportunity for you to interact with your customers and guests in unique ways depending on how those devices are on-boarded to the network. Key Services Predictive Designs Heat Maps Identity Management Device Management Guest Access (wired/wireless) Posture Assessment
        • Identity & Access Control – Identify, Assess, Manage Do you know every device on your network?  Who controls them?  What their intentions are?  The ability to identify what’s on your wired and wireless networks and be able to control what they can and cannot do is now an expectation of the IT department.  Laketec can help you design and deploy policy focused, role based, secure access to your network. When an employee brings an iPad to work, they should be able to log into the corporate network, access their files, and do business just as they do on any other device (if that’s your policy).  However, when a guest arrives, they should be presented with a different experience and limited access to your resources. Do you gather any information from your guests before letting them on your network?  Would you like to know who in your organization “sponsored” them rather than just give out unrestricted guest access via the same password?  Are you providing guests and contractors the same experience whether they join your network on either a wired port or via wifi? Laketec can help put a system in place that meets your security and usability requirements in a secure and manageable way. Learn More…
        • Security – Detect, identify, defend Network and endpoint security is a quickly growing concern for firms of all sizes and all industries; not just those with compliance requirements.  Corporate hacking is on the rise and the targets are not only large enterprises.  Today’s threats are focused on small and medium sized business as a result of their historically poor security profile.  Regardless of the size of your organization, a data breech of any kind has the potential to put you out of business. Network security is not just about buying a firewall and taking a “set it and forget it” approach.  Threats and vulnerabilities are evolving on a minute by minute basis and you need to be sure to invest in the right hardware to protect your data.  However, the right hardware configured improperly is just as bad as not having the solution in place at all.  You need a partner who understands how to design, deploy, and maintain a secure network. Vulnerabilities don’t just stop at the edge.  Endpoint security is also a crucial component of a holistic design.  Using best of breed products, Laketec will work with you to ensure you are achieving the level of security you’re seeking.
        • LAN & WAN –   Overview Your local and wide area networks are a key component of your infrastructure.  The experience of your end users is heavily reliant on proper network configuration.  There are also a myriad of security considerations when deploying your edge network.  Finally, the amount of time it takes to manage that network on a daily basis must fall within time, budget, and expertise constraints. Networking is Laketec’s fastest growing business unit and that is the result of several key factors: Design: Intelligent design is the bedrock of any successful deployment and it is an absolute core competency at Laketec.  Our highly certified Engineering team takes a holistic view of your network from the core out to understand your objectives with the engagement before we make a single recommendation. Implementation: LAN/WAN engagements involve a dedicated Project Manager who oversees every step of the process once a project is handed off.  You will also work directly with our Engineering team to ensure a smooth install all the way through project close. Support: Laketec is not a transaction focused company.  We build long term partnerships with our customers with a variety of support options available to ensure that our solutions exceed your expectations.…
        • Cabling – Accurately designed, artfully deployed Cabling is a necessary component of many technology projects.  Reliable cable plant is the first layer to ensuring the success of the endpoints it’s connecting.  Laketec has been installing cable since 1989.  We differentiate our work by ensuring that the end result is something our customers are proud to show off.  Whether our cabling is inspected in the middle of a data center, or hidden in a ceiling, rest assured that it’s been installed professionally from end to end. Laketec is fully certified to install both Hubbell and Leviton products and we are able to provide full documentation, testing, and warranty certification. If you have one cable drop for a new phone, or are opening a plant with thousands of runs, Laketec is equipped to ensure a clean, professional implementation. Contact us today for a site survey and free quote.
        • Monitoring – Monitor, plan, anticipate Network monitoring is the first step towards being proactive about your IT support.  You cannot manage what you do not measure.  Laketec utilizes best of breed monitoring packages to keep us, and you, up to the minute on the status of your network. Any managed service provider will say they “monitor.”  Monitoring without an action plan means you’re still being reactive and not gaining the full benefits of the deployment.  What sets us apart is our proven on-boarding process we go through when we deploy monitoring solutions.  What devices are your most critical?  Who do we call if they go down at 3am?  Who do we call if that person doesn’t answer?  Investing the necessary time on the front end of a monitoring engagement is what makes it a success. While monitoring is in place, key performance indicators are constantly being aggregated, allowing us to deliver detailed reports on the health of your network.  These reports, when interpreted properly, let you make intelligent decisions on the road map of your infrastructure.
    • Cloud – Overview Public, private, or hybrid cloud?  It’s all in the design and the Laketec team is here to work with you on an architecture that lives up to your business objectives, budget, and deployment strategy.  Properly designed and deployed servers, storage, and virtual infrastructure can provide your organization with a host of advantages including less downtime, predictable costs, and rapid scalability. Our most common cloud deployments include Office 365, Server Virtualization, and storage upgrades.  We also help our customers with multiple locations, or data center access, to design and implement disaster recovery solutions that they are already well positioned to leverage.
        • Business Continuity – Overview Understanding the complexity and cost of a properly designed solution against the measured cost of downtime is an important thing to understand when pursing your DR plan.  Is a 48 hour data recovery time sufficient for your business?  Or do you need seamless fail-over to the point of not dropping a single call in a contact center when there’s a power outage?  Once the business requirements, available technology, and budgets align, your customized business continuity strategy can be executed on.  With the technology available, business continuity conversations are focusing on minutes and seconds, rather than hours and days. Should a part of your strategy include carrier services or data centers, we have partnered with best of breed providers to ensure that your needs are met. Don’t forget, Business Continuity planning is not something that goes in a binder on a shelf.  It should vetted, tested, and updated as new technologies and offerings become available.
        • Data Center – Intelligently Designed Infrastructure Whether you have a private data center at headquarters, a disaster recovery site, or leverage a local partner for data center services, Laketec is here to help incorporate your data center access into your production environment, business continuity and disaster recovery planning. Best of breed data centers offer a high level of flexibility, scalability and security that provide a myriad of advantages from a design perspective.  Laketec does not offer data center services beyond consulting, design, and deployment within a customer owned data center or acquired service.  We do partner with local, top tier, data centers and can incorporate them into your infrastructure design.
        • Disaster Recovery – Plan, Deploy, Validate Disaster recovery (DR) planning is a critical component of the health of your network.  We all design for as much resiliency and redundancy as possible but when unplanned outages do occur, what’s your plan?  Proper DR planning is more than just replacing your tape back up system with a hybrid cloud solution and hoping for the best.  There are more options available than ever to help ensure a speedy recovery of your data in the event of an emergency. Understanding the complexity and cost of a properly designed solution against the measured cost of downtime is an important thing to understand when pursing your DR plan.  Is an onsite box that replicates to the cloud every night sufficient for your business?  Or do you need immediate access to your data which has been replicated live to a data center or other location?  Regardless of which side of the spectrum you’re on, or anywhere in between, Laketec’s team of highly certified Engineers are looking forward to putting a plan in place with you. Don’t forget, DR planning is not something that goes in a binder on a shelf.  It should vetted, tested, and updated as new technologies and…
        • Office 365 – Stay connected, everywhere One of the first applications our customers tend to move to the cloud is Exchange.  With Office 365, you have the opportunity to provide your users with the latest Office software including Exchange from any of their devices for a monthly, per user, fee.  Layer on a variety of other applications through Microsoft based on need.  Take advantage of OneDrive for unprecedented levels of document sharing, collaboration, and cloud storage. This solution scales with you and eliminates unpredictable support, licensing, and hardware costs.  Easily add and remove users and applications as your needs change.  The latest versions of all software are always immediately available to all users. Laketec differentiates itself on Office 365 deployments through our migration process.  The cloud is a great place to be, but getting there is not always a seamless process.  Our migration team will take the time to review your current settings, storage needs, and policies before initiating the migration.  The up front planning phase is what makes the full migration an inevitable success.
        • Storage – Scale, Performance, Investment Protection Storage is a critical component of your network infrastructure and cloud strategy and you need a partner who understands how to design beyond bits and bites and focus on the goals of your organization.  With solid state, flash architectures there are many opportunities to shrink the footprint of your storage solution while providing faster access to your company data. Laketec’s Engineering team is highly trained and certified on best of breed storage products and are ready to help you design, deploy, and support your storage strategy.  Moving to a hybrid or public cloud model?  We can help you develop a strategic road map for a successful transition.
        • Virtualization – Scalability, flexibility, investment protection Laketec has highly trained and certified Engineers with the necessary experience to make your next virtualization project a success.  We pride ourselves on learning your business objectives, existing environment, and staff expertise before we begin the design phase.  Armed with this understanding, we are able to take a more holistic view of your network and help you lay out a plan that can be accomplished on time, and on budget. Virtualization is becoming a growing component of your cloud infrastructure strategy.  Many of our customers today are on a road map migrating over time from a fully deployed, on site, virtual infrastructure towards a public cloud strategy.  Most are taking a hybrid approach and outsourcing applications and servers as time, budget, and connectivity allow. Whether you’re virtualizing a single application, or an entire server farm, Laketec is here to help you design, implement, and support your infrastructure.
    • Voice – Custom communications solutions “Voice” is no longer just a phone system.  It’s a communication platform that integrates with the rest of your IT infrastructure to allow for unprecedented levels of collaboration.  The capabilities of these deployments are changing how people do business by allowing seamless remote work, branch architecture, and CRM integrations which create opportunities to improve customer service. Laketec has been a leading provider of voice implementation services in northeast Ohio since 1989.  Although we have evolved into a full service IT company, voice remains a critical component of our core business.  We support some of the largest deployments in Cleveland and are able to use that experience to support companies of all sizes and industry. Whether you’re considering an upgrade, a hosted deployment, or just want to learn more about what’s possible, Laketec is ready to bring our extensive experience to the table to serve you.
        • Call Recording – Tracking, Training, Compliance The ability to record and archive calls is a critical tool for organizations focused on customer service or who are subject to compliance regulations.  Whether you have 5 agents or 1,000, Laketec is ready to design, install, and support a call recording solution that meets your requirements. Record all calls or just a sampling.  Our platforms provide the flexibility and scalability to allow you meet any and all regulatory mandates or to meet your quality assurance targets.  Cradle to grave recording ensures that you don’t miss a word even through hold times and transfers. Take call recording a step further with screen recordings of an agent’s simultaneous communication via social media, text, and web chat. Key Benefits: Customer Service Improvement Quality Control Compliance: PCI, HIPPA, Sarbanes and more Archive Training Cradle to Grave Simultaneous Screen Recording If you’re taking the time to record, be sure you’re also measuring your call volume with Accounting and Reporting.
        • Collaboration – Teamwork, from anywhere With the amount of technology you and your team use on a daily basis, easy to use collaboration has become more important than ever.  Your communication system is more than just making calls, sending emails, or sharing documents.  It needs to be a fully thought out, thoughtfully deployed, easy to use system that gives your team the ability communicate and share information at a moments notice. All of your IT assets do not live within a single platform anymore.  You’ve invested in a best in class voice system, Office 365, cloud storage, salesforce, just to name a few.  Laketec is here to be your technology partner and to help you integrate these systems in a way that reduces the time between idea and execution. Collaboration isn’t just about internal communication with fellow employees.  Enabling your team, and contact centers, with the right tools can lead to unparalleled customer service that differentiates your company from the competition. Key Components: Voice Wireless Office 365 Video Conferencing Unified Communications Unified Messaging
        • Contact Center – Intelligently designed, multi-channel, contact centers Laketec supports contact centers from 10 agents to 1,000+ agent enterprises.  They all share a common focus on improving the customer experience while managing costs. This is a growing challenge as customers expect more responsive service, more options for interaction, and more knowledgeable agents. Today’s evolving contact center requires a seamless, holistic approach to managing the customer experience. Organizations need motivated agents equipped with the right knowledge, skills, and tools to ensure the highest levels of customer service and quality control, delivered at a low cost. Let Laketec’s Contact Center Solutions practice help you address these challenges. By leveraging our extensive experience and a broad portfolio of cross vendor solutions we can help you better understand, design and deploy a strategic contact center road map. Key Applications: Multi-Channel Engagement Accounting & Reporting Call Recording IVR Speech Analytics Workforce Optimization
        • Microsoft Teams – Microsoft Teams is a robust platform included in Office 365 that provides a rich set of collaboration features for users. This includes individual & group chat, voice and video calling, online meetings, and real time document collaboration in a simple to use application that is available across all devices. Whether you utilize Teams for chat, video and meetings or as a fully functional phone system, all organizations can find value in this platform. Laketec can help your organization better understand the capabilities available in Teams and design and implement a solution that is right for you.   Microsoft Teams – Nothing Can Stop a Team
        • Mobility – In the office or on the road.  Stay connected In the office or on the road, your customers and co-workers depend on you to have full access to your communication tools at all times.  Mobile apps for your cell, tablet, or laptop make staying connected easy, when properly deployed.  Pick up a work call on your cell, transfer the call to a teammate, join a video conference from a taxi while collaborating on a customer presentation.  These productivity boosting features are the result of properly designed and deployed communications platforms. The ability to make your cell ring at the same time as your desk phone gives your team the opportunity to provide unparalleled customer service while also being more available to support each other. Laketec offers custom demonstrations at our facility in North Olmsted, OH or on the web at your convenience.  Let us tailor a mobility solution that works for your team and customers.
        • Phone Systems – Communications Systems Built to Suit Phone systems have evolved to become a fully integrated application of the IP network. A truly converged telephony system offers unparalleled opportunities to increase employee productivity and flexibility. These opportunities also bring challenges and the partner you select for your deployment and ongoing support is critical to the success of the project. At Laketec, we differentiate by being diligent on the discovery and design phases to ensure that we deploy a product that exceeds your expectations and has a long term strategy to fully leverage your investment. While there are thousands of available features that can be tailored to suit your needs, our most common customer requests include: Twinning (simultaneously ring cell and desk phone) Mobility Free Conferencing Instant Messaging and Presence Call Accounting & Reporting Video Collaboration
        • Instant Messaging & Presence – Contextual collaboration Instant messaging gives your team the ability to quickly and easily communicate via text whether they are on their PC, laptop, tablet, or on the road with their cell.  This can be a substantial productivity booster when brief communication is all that’s required.  It also provides a corporate level of control over access and archiving.  Presence refers to an awareness of the current state of your co-workers availability based on their activity and calendar. Need to transfer a call to  resource in another department and want to be sure your customer doesn’t end up in voicemail?  Check the status of the individuals in the group and pass the call along to someone who you know is not on the phone or in a meeting.  Give your operators the ability to immediately set expectations with a customer as to the availability of the person they’re trying to reach. Being able to see availability at a glance, and then to quickly communicate can be a productivity game changer for your organization.
        • Unified Communications – Voicemail, Email, and Messaging in a single pane of glass Phone systems have evolved to become a fully integrated application of the IP network. A truly converged telephony system offers unparalleled opportunities to increase employee productivity and flexibility. These opportunities also bring challenges and the partner you select for your deployment and ongoing support is critical to the success of the project. At Laketec, we differentiate by being diligent on the discovery and design phases to ensure that we deploy a product that exceeds your expectations and has a long term strategy to fully leverage your investment. While there are thousands of available features that can be tailored to suit your needs, our most common customer requests include: Key Features Voice Instant Messaging Voicemail to email Conferencing Presence Video Mobile Apps Our team of Account Executives and Design Engineers take a collaborative approach to customizing your unified solution.  Our live demos are two way conversations with the goal of building a project plan that is tailored to your business.  Upon project completion, you can expect to hear from us quarterly with updates and optional software enhancements so your system can grow with you.
        • Unified Messaging – Voicemail, Email, and Messaging in a single pane of glass Unified Messaging is the integration of multiple communications platforms into a streamlined experience for employees and customers.  When applications like voice mail, email, instant messaging, presence, and video collaboration all work in sync, your employees are more efficient, and your customers have an improved experience. The Laketec team has been designing, deploying, and maintaining communications systems in Northeast Ohio and across the country since 1989.  We are proud to serve a diverse cross section of industries which has given our team the experience necessary to tailor a solution that specifically addresses the needs of the business you’re in and the customers you serve.  We differentiate ourselves thoughtfully designing systems with best of breed technology and by supporting our deployments in an ongoing way as build partnerships with our customers. Key Points of Integration Voice Voicemail Email Instant Messaging Presence Video SMS Desktop Sharing See also Unified Messaging
        • Video Conferencing – Connect and Collaborate, from Anywhere Video conferencing has evolved from being strictly confined one room with a very expensive system connecting to one other room with similar equipment.  Given the diversity of IT infrastructure hardware and software, it is more important than ever to be able to deliver face to face video over any network, on any device, including mobile devices and desktops. Already have a video solution in place?  Is there a camera in your conference room that never gets used?  Let’s review what you have in place and integrate your current investment into a platform that works. New to video conferencing?  We’d love to show you how easy it can be to start leveraging video to help support your business objectives. Video conferencing compliments the Laketec portfolio by tying together all of the other pieces of your network to deliver a uniquely human experience that helps people collaborate in real time with their co-workers or clients. Key Benefits Decrease Travel Time Increased level of meeting engagement Access a meeting from any device Improved image to your customers and employees
    • Services – Our ability to execute is our number one differentiator Service execution is what sets us apart from the competition.  We’ve broken down our service offerings into a defined engagement process that correlates directly to the we ways we interact with our customers.  Our initial engagement may start at point in the process depending on your needs. Assess Discovery & Needs Analysis Network Infrastructure (end to end) Advanced Wireless Analysis Server, Storage, & Virtualization Unified Communications & Contact Center Carrier Services SMB IT Assessment Design Detailed Topology Diagrams Wireless Designs (predictive & onsite) Bill of Materials Scope of Work Demo Proof of Concept Procure Hardware & Software Leasing & Finance Equipment Staging Distribution Medal Status Sales Team Account Executive Inside Sales Rep Install In-House Engineers (Tier 1-3) Voice Network Cloud Project Management Training Nationwide BP Network Maintain Tailored Support Agreements Managed Services Fully Managed IT Managed Network Managed Voice Staff Augmentation 24×7 On-Call Engineers 2 Dedicated Service Coordinators
        • Assessments – Gather, interpret, consult The ideal first step in our engagement process is a proper assessment of your current infrastructure.  We are typically brought in to perform a network assessment based on a particular pain point the customer is currently experiencing.  Often times, that pain point turns out to be a symptom and not the root of the problem.  Our holistic approach to network assessments sets us apart from our competition.  While we do focus on that current challenge as the focus of our overall network assessment, you can expect us to come back with a comprehensive report and a road map to help your organization prioritize remediation or upgrade paths. While our typical assessment is an end to end Network Infrastructure analysis, we can also narrow our scope and limit our analysis to specific areas that may be the highest on your priority list. Examples Include: Discovery & Needs Analysis Advanced Wireless Analysis Server, Storage, & Virtualization Unified Communications & Contact Center Carrier Services Security Once we have completed an assessment, our team will review findings in detail and make recommendations on how to proceed.  A thorough network assessment is the first step to a strategic road map that gets your…
        • Consulting – Assess, Design, Propose Solving business problems with technology is rarely as simple as upgrading one system or feature.  Networks are an ecosystem where a change in one area can have unintended consequences in others.  Whether you engage with us on a phone system upgrade, or a complex disaster recovery plan, our team is sure to take a 360 degree view of your infrastructure before making a recommendation. At Laketec we have the unique opportunity to see many different environments in many different industries with a variety of challenges and goals.  Our exposure to a diversity of customers and technologies has given us the ability to take real world experience and apply it to the evolving challenges our customers face. We are brought in to consult in a variety of areas including: Network Assessments Wifi Phone Systems Network Infrastructure Managed Services Cloud Virtualization Network Security Contact Centers Disaster Recovery A single IT company cannot be everything to everyone.  At Laketec, we pride ourselves on honest discussions of our capabilities and knowing where to leverage our partners with other specialties.  An important differentiator of ours is the breadth of our portfolio and depth of knowledge in our Engineering team. Contact us today…
        • Implementation – Execution is everything The Laketec team is big enough to leverage standardization amongst our deployments but small enough to remain flexible as we tailor your technology project to meet your needs.  Technology engagements are not “one size fits all” so your partner needs to understand your business, your budgets, and your goals.  Laketec takes a boutique design and implementation approach that is grounded in our ability to match available technology with your evolving requirements. Key Benefits Project Management: Effective project management is the key to any successful deployment.  All new implementations involve a Laketec Project Manager who is responsible for overseeing the management of our resources to ensure the achievement of project related milestones. Service Coordinators: Laketec’s Service Coordinators are the friendly voices you will hear when it’s time to schedule on site work for our field teams.  They are also your first point of contact when day to day service tickets arise.  Our Service Coordinators are the heartbeat of our organization and they pride themselves on detailed and timely updates. Certifications: Every employee at Laketec has a certification path and an education goal.  Earned certifications are celebrated in our company meetings as they relate directly to our Core Value…
        • Managed Services – Professional IT support, with a personal touch The break/Fix IT support is a broken model!  It’s reactive, unpredictable, and the interests of the customer and vendor are not aligned.  Managed Services provides a subscription based model for proactive, strategic IT support provided by a trusted partner. Key Benefits of a Managed Service: Aligned Interests Proactive Approach Predictable Costs Scalable Let’s you focus on your core business Greater Resource Availability Reduced Downtime Fewer occurrences, and shorter timeframes when emergencies do occur Improved User Efficiency However, not every Managed Service Provider (MSP) is created equally. Why Laketec? Our People We are fully staffed with tier 1,2, and 3 Engineers who are responsible for ticket resolution.  Your Lead Engineer will be there to drive holistic solutions and to serve as an escalation point for the rest of the team supporting your account.  Our Service Coordinators are a key differentiator at Laketec.  They front end all customer communication and are responsible for getting you to the right Engineer in a timely manner and handling communication with you along the way.  We also provide a dedicated Project Manager for larger jobs outside of the MSP agreement.  Our General Manager serves an additional escalation point.  Finally,…
        • National Support – Act Local, Think Global At Laketec we focus on finding new customers who are headquartered in Northeast Ohio but have branch locations across Ohio or across the country.  We have been supporting accounts like Applied Industrial Technologies, Alside, and Bendix Commercial Breaks for over twenty years.  During that time, we have developed a nationwide database of local partners who we are able to leverage when there is an onsite need for our customer in a remote location.  Partners who work with Laketec are required to meet the same high level of service that our customers have come to expect. Key Benefits: Single point of contact: If you are an IT Director of a company with 40 locations, Laketec offers the ability to be a one stop shop for all branches, solving the problem of having to deal with 40 vendors.  Because we’ve already vetted support companies in your areas, we can handle projects large and small for all of your sites.  If necessary, we can always fly our resources out as well. Flat rate pricing nationwide: Tired of trying to negotiate labor charges with vendors 2,000 miles away?  Laketec will standardize pricing across all of your locations and consolidate your…
        • Project Management – Efficient planning ensures successful deployments Laketec considers a project to be any customer engagement requiring multiple site visits to accomplish defined milestones over a period of time.  Examples include a phone system upgrade, a campus-wide wireless deployment, a server migration, or a variety of other engagements.  You will be assigned a Project Manager to act as a single point of contact throughout the completion of the project.  It is our Project Managers responsibility to coordinate resources internally and communicate progress updates and manage expectations with the customer. Key benefits of strong Project Management Improved Customer Satisfaction as a result of clear expectations Reduced down time Reduced labor hours required to complete a project Improved future support as a result of clear documentation Standardization of deployment methodology Project Management is what bridges the gap between sales and service.  A clean hand off with well communicated expectations is critical to ensuring the success of the customer engagement and it’s an area we focus on heavily.  We look forward to working with your organization on your upcoming technology projects.
        • Staff Augmentation – Consider us an extension of your team IT support staffing levels are a challenge for any organization, especially one that is growing or taking on new projects.  Let the Laketec team fill in the gaps to ensure the smooth operation of your network and efficiency of your end users. Reasons to consider a staff augmentation partnership: You’re considering hiring your first IT resource for your internal network. You’re not just adding one person, you’re adding a new department.  Laketec has already invested in best in class monitoring, ticketing, and support tools that you can leverage as part of your strategy. Your organization is growing organically and your existing staff needs help keeping up with workload, but you may not need a full time resource. Laketec can offer scheduled, part time assistance. You are rolling out a new project that will monopolize the time of your internal team and need help on a short term basis. Your organization is scaling back and you do not want to sacrifice on IT support. Key Benefits Built in ticket management, escalation procedures, monitoring and support tools which are very costly to purchase and maintain. Your Laketec teammate has access to our whole group of…
        • Support – Custom Support Agreements, Tailored to Your Needs There is no shortage of technology vendors and customers have their choice of who they work with. We believe there are a number of things that set us apart, but above all, our ability to put customer service ahead of all else when providing support is a key component that has helped us build our reputation. Strategic support is critical because to help you realize the long term benefits of our solutions, we can’t just drop off a box and hope for the best.  Our goal is to assist you in the deployment, and long-term support of these solutions. We are not a transaction oriented company, but we’re also not a one-size fits all kind of company. We’re easy to do business with and we offer a boutique style of support that allows us to provide customized options to meet your needs. Support engagements with Laketec come in a variety of shapes and sizes to ensure we are as aligned as possible with your objectives.  From break/fix, to a discounted block of hours, to fully managed services and networks; we are ready to tailor the right support agreement for you.
        • Training – We teach technology Laketec Service Coordinator Sarah Abfall hosts a training class for Laurel Lake residents. At Laketec, every person in the company shares a passion for technology.  Sharing that passion often manifests itself in formalized training classes for our customers.  Once we complete a project for our customer, we take pride in ensuring that the end users and administrators are as self sufficient as they want to be.  We offer end user training as well as admin training depending on the system and technology deployed.  Need a certification?  We can we place you with one of our training partners to ensure you’re ready for the test. We also host quarterly events including lunch and learns, technical briefings, and webinars.  We hope to see you at one of our upcoming events soon!
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        SUBSCRIPTION BASED MANAGED IT SERVICES WITH 360 DEGREES OF SUPPORT.

        Comprehensive managed IT services delivered by a team of highly-skilled engineers.

        Intelligently managed networks that provide the foundation to power your business operations.

        Managed Unified Communications that enable your organization to collaborate with ease.

        Network security services that protect your organization from current and emerging threats.

        Highly trained U.S.-based helpdesk support for fast, affordable response and resolution to everyday it support requests.

        Whether new to cloud computing or an experienced practitioner, the laketec cloud/server team can guide you through the process to a 100% cloud or a hybrid-cloud computing and storage model.

        Expert endpoint management services that provide complete control of end-user’s pc’s, laptops and mobile devices.

  • Our Partners
    • Our Partners
        • Aruba – Innovate at the speed of mobile and IoT Aruba, a Hewlett Packard Enterprise Company, is redefining the intelligent edge with mobility and IOT solutions for organizations of all sizes globally.  The company delivers IT solutions that empower organizations to serve GenMobile – mobile-savvy users who rely on cloud-based business apps for every aspect of their work and personal lives – and to harness the power of insights to transform business processes. With infrastructure services offered as software from the public or private cloud, Aruba enables secure connectivity for mobile and IoT — under one roof. Aruba allows IT professionals to build networks that keep up with these changes by migrating away from expensive-to-operate and proprietary infrastructures, which were originally designed for fixed network connections within the physical connections of the corporate headquarters. Laketec partnered with Aruba Networks in 2007 in response to our customers in the education space moving in the direction of BYOD, “Bring Your Own Device.”  In that market, computer labs were being replaced with the philosophy of every student having their own laptop or tablet.  That created enormous demand for high quality wireless networks that were designed, deployed, and maintained properly.  When the success of a project…
        • Avaya – 90% of the Fortune 100 trust Avaya Avaya has been a leader in the communication space for decades. Born out of Bell Labs, Avaya holds over 4,000 patents and continues to lead the industry in research and development, particularly in the areas of Unified Communications and Contact Center. After the acquisition of Nortel Networks, Avaya became a major player in the networking space as well. Laketec installed and still maintains the largest Avaya Networking deployment in northeast Ohio. Laketec has been partnered with Avaya since its inception, and even before when it was Lucent. As VOIP has grown and matured, so has our expertise and design capacity. Today, Laketec is the largest brick and mortar Avaya dealer in Cleveland. With hundreds of successful implementations to reference across all of the Avaya portfolio, we are the right partner to help ensure that you’re getting the most out of your Avaya investment.
        • Barracuda – Secure, Simple, Reliable Barracuda Networks, Inc. offers industry-leading solutions designed to solve mainstream IT problems – efficiently and cost effectively – while maintaining a level of customer support and satisfaction second to none. Our products span three distinct markets, including: 1) content security, 2) networking and application delivery and 3) data storage, protection and disaster recovery. While we maintain a strong heritage in email and web security appliances, our award-winning portfolio includes more than a dozen purpose-built solutions that support literally every aspect of the network – providing organizations of all sizes with true end-to-end protection that can be deployed in hardware, virtual, cloud and mixed form factors. Laketec leverages Barracuda products primarily for on/off site backups, and content filtering including web and email.
        • Dell – Listen. Learn. Deliver. That’s what we’re about. Dell empowers countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach. Laketec leverages Dell for end user PC’s and also for server/storage products to support virtualization deployments depending on our customer requirements and preferences.
        • HPE – Technology innovation that fosters business transformation. We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. Laketec has been an HPE partner since 2009 and has deployed thousands of network switches across customers in every industry and size.  Our design philosophy always starts with industry leading, best of breed product sets.  When HPE and Aruba Networks merged, it was the perfect marriage of two products we had already been integrating for several years.  With these manufacturers coming together, our customers have benefited from even tighter integration both from a technology and partnership support perspective.  Whether you’re goal is to replace one switch, or overhaul your entire network, we are here to help with the design, implementation, and support. We are also leveraging HPE for servers and storage on our virtualization and data center projects.  We pride ourselves on intelligent design which means taking what you have…
        • Microsoft – As the worlds leader in business operating systems and productivity suites, Microsoft plays a critical role for our customers and ourselves.  Laketec Engineers are highly certified and capable on Microsoft’s OS and windows platforms as well as Office and Exchange.  As a Microsoft partner, our customers are also able to procure end user hardware like laptops and tablets. Office 365 has become a substantial component of our business as our customers have become more and more comfortable with the public or hybrid cloud architecture.  The key to Office 365 is a smooth migration from on premise servers to the cloud.  That’s where Laketec’s experience and project management can have a noticeable impact on your transition as you move to the cloud. Key Products: Office 356 Operating Systems Laptops Desktops
        • Palo Alto Networks – Next Generation Security The Palo Alto Networks Next-Generation Security Platform protects our digital way of life by safely enabling applications and preventing known and unknown threats across the network, cloud, and endpoints. The native integration of the platform delivers a prevention architecture that can provide superior security at lower total cost of ownership. The security of your network is something we take seriously at Laketec.  The Palo Alto partnership was a natural one because they fit in with our philosophy of representing only best of breed, visionary products.  Palo Alto represents the next generation in network security and our customers have been realizing the benefits of this product since our partnership began in 2014.  One of the key benefits for Laketec is how well this platform inter-operates with other partners we represent.  Combing PA with complimentary products like Aruba, HPE, and Arista provides unparalleled visibility and security which is making our customers more efficient and more secure.
        • Veeam – Today’s rapid pace of technological innovation is forcing digital and physical worlds to collide – and it’s also transforming the way organizations operate in every industry. This digital transformation can either make or break your business. Because, in the digital world, customers expect 24.7.365 Availability. For today’s enterprises, this means that expectations for SLAs for data and application uptime can be revolutionized. No longer do businesses need to think in hours or days – they can think in minutes or seconds instead – for all applications, data, and workloads.
        • VMware – VMware, a global leader in cloud infrastructure and digital workspace technology, accelerates digital transformation by enabling unprecedented freedom and flexibility in how our customers build and evolve IT environments. With VMware solutions, organizations are improving business agility by modernizing data centers and integrating public clouds, driving innovation with modern apps, creating exceptional experiences by empowering the digital workspace, and safeguarding customer trust by transforming security. VMware is a member of the Dell Technologies family of businesses. Laketec has highly trained and certified Engineers with the necessary experience to make your next virtualization project a success.  We pride ourselves on learning your business objectives, existing environment, and staff expertise before we begin the design phase.  Armed with this understanding, we are able to take a more holistic view of your network and help you lay out a plan that can be accomplished on time, and on budget. Whether you’re virtualization a single application, or an entire server farm, Laketec is here to help you design, implement, and support your infrastructure.
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Avaya IP Office Multi Channel Contact Center

A Simple and Robust Multi-Channel Contact Center for IP Office


multichannel-contact-centerCustomer expectations have risen dramatically, requiring companies to develop a far broader set of capabilities for their customer interactions. To be successful today, small and midsize businesses must be capable of responding swiftly, efficiently and accurately to their customers no matter which channel of interaction – or combination of channels – customers choose.

 

Download “Avaya IP Office Contact Center Brochure.pdf”

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Solutions Category: Contact Center, Multi-Channel Engagement, Voice
Industry Category: Distribution, Education, Healthcare, Manufacturing, Professional Services, Retail, Senior Living

Get in touch

Contact us today for a free consultation and to learn how to take the first step towards transforming your IT service and support. We look forward to hearing from you today!

  • support@laketec.com
  • 1-888-Laketec
  • 27881 Lorain Rd.North Olmsted, OH 44070

Laketec

Today there is no shortage of technology vendors, but we are not all created equally. Our core values, combined with our best of breed technology portfolio, design capabilities, and strategic support clearly set us apart from the competition. We build lasting relationships with our customers rooted in trust and grown by performance.

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