inContact Reports 2.0
Powerful Reporting to View and Consume Business Intelligence
inContact Reports 2.0, powered by QlikView, is a powerful and interactive reporting tool that gives you insight into your contact center’s operations by providing you with the business intelligence you need to make informed decisions.
Reports 2.0 is a value added feature of the inContact call handling platform which lets you access, filter, and report on 111 metrics that apply to your contact center. Unlike the static reports you might get from other call center vendors, inContact Reports 2.0 enables you to drill down into your data and discover the root cause of a problem and act on it immediately. You can also customize reports and display them in ways that make sense to you. In addition, Reports 2.0 enables you to build, save, and export custom reports with just a few clicks of a mouse.