Years of Experience
Users Currently Supported
Communications Systems Built to Suit
Phone systems have evolved to become a fully integrated application of the IP network. A truly converged telephony system offers unparalleled opportunities to increase employee productivity and flexibility.
These opportunities also bring challenges and the partner you select for your deployment and ongoing support is critical to the success of the project. At Laketec, we differentiate by being diligent on the discovery and design phases to ensure that we deploy a product that exceeds your expectations and has a long term strategy to fully leverage your investment.
While there are thousands of available features that can be tailored to suit your needs, our most common customer requests include:
- Twinning (simultaneously ring cell and desk phone)
- Free Conferencing
- Instant Messaging and Presence
- Call Accounting & Reporting
- Video Collaboration
Unified Communications seamlessly connects everyone in your workforce to each other and to customers, suppliers, partners—everyone internal and external who keeps your business moving. From software to platforms to phones, Avaya helps you make connections easier, so you can increase productivity—and feed growth and profitability.
Delivering a high-performance contact center depends on your ability to leverage intelligent insights across your enterprise. From your contact center to your back office, use the information to make better decisions faster, identify and resolve customer dissatisfaction, fix broken or cumbersome processes, train and coach agents, and improve communication.
Your communications platform can be deployed at your location, in the cloud, or a hybrid of the two. All hosted offerings are not created equally though. Let Laketec help you make the right decision for your business by stepping through our discovery process. Every business is unique and as such, phone systems much be designed built to suit.
Avaya IP Office
For the small to mid sized company looking to professionalize their communication systems, the Avaya IP Office is the “Swiss Army Knife” of phone systems offering unparalleled flexibility and feature sets.
Avaya is the undisputed leader of fortune 500 voice deployments. Find out why.
On premise, Hosted, or a hybrid solution. We’ve got you covered
Description: ShoreTel and Laketec are a winning combination for the mid market company looking for flexibility and simplicity.
Phone system deployments are the foundation upon which Laketec was built. It was our one and only offering until 2007 when we began to evolve into a full service IT provider. As we built our reputation within the industry, we also built out a world class process for servicing customers which seamlessly translates to IT support. Voice systems still represent a significant component of our core business.
Laketec has been here at MLCL doing the install to our new system. You work with some great people (but, of course, you probably already know that). Dale, Dan and Rick have been at the beckon call of some very high maintenance people and I have heard nothing but positive feedback.
McCarthy, Lebit, Crystal & Liffman Co.
United Industrial Sales
United approached Laketec for an evaluation of their current topology and needs. There were also upgrading to Spectrum SIP trunks and asked for our expertise. As a result of the Network Analysis and Trunking needs, Laketec worked in several areas...
Wichert is highly committed to customer service and that means they needed a system that would be dependable and user friendly. By deploying the Avaya One-X portal as a part of this design, Wichert gained desktop functionality for the voice platform...
The Village of St. Edward
One of the projects Laketec has provided is a dependable and unified Nurse Call system. The Nurse Call system Laketec installed provides peace of mind for residents and staff knowing that no matter what the situation is, the system deployed can crea...
Step By Step Empowerment and Training
The customer was most impressed with the professionalism of the technical staff, the quality of the work, and the smooth and quick transition to a new phone system and wireless solution with virtually no interruption to their business.
Nelson Stud Welding
Nelson stud is a leading edge manufacturing firm that requires state of the art voice communications along with unified messaging. Laketec has accomplished those requirements through the design, implementation and support of the Avaya IP Office plat...
Laurel Lake Retirement Community
Laurel Lake has partnered with Laketec to design, deploy, and support a fiber cable network, edge switching, campus wide wireless, Status Solutions, and a phone system. Laketec is proud to consider Laurel Lake a signature account who has gone “All...
Hexpol is a shining example of the Laketec portfolio being brought to bear within one network. We have worked closely with their exiting IT staff to fully deploy an Avaya phone system including video capabilities, a secure wireless network, next gen...
Heidelberg Distributing Company
Heidelberg Distributors recently reached out to Laketec to assist in opening a new Distribution center in Louisville KY. Laketec installed all of the Cat6 cabling throughout the new facility including 30 dual Cat6 drops in the office area for compute...
Hartville Hardware has relied on Laketec to provide Communications systems since 2010. Branded products that Laketec designed, installed and supports are: Datel Call accounting, Avaya IP Office Telephone systems, Spectralink wireless handsets, HP swi...
The Center for Digestive Health
The Center for Digestive Health has offices in Willoughby, Mentor and Madison Ohio. They are leading health providers for all areas related to the digestive organs and potential diseases related to them. Five local hospitals rely up The Center for ...
South Euclid-Lyndhurst City School District
South Euclid-Lyndhurst was a great opportunity for Laketec and Avaya to demonstrate the full capabilities of shortest path bridging (SPB) combined with a Server Edition phone system deployed across a campus environment. The switch fabric has given t...
Magnificat High School
Our specific solution was the Avaya IP office. The needs of the students, faculty and staff led us to the design of a phone system, that was reliable, simple to use and administer and had a good overhead paging interface. The training and installati...
Avaya IP Office Collaboration Editions Data Sheet
When it comes to business collaboration systems, one size does NOT fit all. Every company operates differently and has unique communication needs. The Avaya IP OfficeTM Platform provides you with options, so you can tailor your collaboration system t...
ShoreTel Connect CLOUD Service Plans
ShoreTel Connect CLOUD service plans offer a variety of unified communications tools and options—choose the right combination for your business needs
Avaya IP Office Multi Channel Contact Center
Customer expectations have risen dramatically, requiring companies to develop a far broader set of capabilities for their customer interactions. To be successful today, small and midsize businesses must be capable of responding swiftly, efficiently a...