Status Solutions – Why Hospitality and Health Care Should Meet
High Touch Patient Care
In this era of accountable care and shrinking dollars from traditional sources like Medicare, hospitals should think more like hoteliers than health care providers. After all, you need to provide a good experience so people will come back the next time they require health care. Technology can improve the customer experience, and that’s a direct impact on your bottom line.
Wouldn’t improving communication and access to information make your hospital more safe, secure and comfortable/convenient for patients? Why not take advantage of technology for 1) converging voice, data and wireless networks, 2) mobility, 3) awareness of threats as well as opportunities, and 4) self-service? What about integrating systems and automating processes to save time, decrease alarm fatigue and improve patient care? There’s a framework for producing these outcomes, and it’s called situational awareness.