inContact Technology Overview
Win on every front with every tool at your fingertips. Our industry-leading Customer Interaction Cloud drives your success in every area that counts. Complete agility across every channel means your customers can connect however they want.
With Omnichannel Routing you can create the optimal experience in every interaction. Workforce Optimization helps you transform your teams into customer experience pros. With Analytics, you get the data-driven tracking and visibility to drive performance. And it’s all built on our global Open Cloud Platform with guaranteed 99.99% uptime.