Voice

Phone Systems

28

Years of Experience

6K+

Users Currently Supported

4K+

Features Available

Communications Systems Built to Suit

Phone systems have evolved to become a fully integrated application of the IP network. A truly converged telephony system offers unparalleled opportunities to increase employee productivity and flexibility.

These opportunities also bring challenges and the partner you select for your deployment and ongoing support is critical to the success of the project. At Laketec, we differentiate by being diligent on the discovery and design phases to ensure that we deploy a product that exceeds your expectations and has a long term strategy to fully leverage your investment.

While there are thousands of available features that can be tailored to suit your needs, our most common customer requests include:

  • Twinning (simultaneously ring cell and desk phone)
  • Mobility
  • Free Conferencing
  • Instant Messaging and Presence
  • Call Accounting & Reporting
  • Video Collaboration

Core Technologies

 

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Unified Communications

Unified Communications seamlessly connects everyone in your workforce to each other and to customers, suppliers, partners—everyone internal and external who keeps your business moving. From software to platforms to phones, Avaya helps you make connections easier, so you can increase productivity—and feed growth and profitability.

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Contact Center

Delivering a high-performance contact center depends on your ability to leverage intelligent insights across your enterprise. From your contact center to your back office, use the information to make better decisions faster, identify and resolve customer dissatisfaction, fix broken or cumbersome processes, train and coach agents, and improve communication.

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Hosted

Your communications platform can be deployed at your location, in the cloud, or a hybrid of the two.  All hosted offerings are not created equally though.  Let Laketec help you make the right decision for your business by stepping through our discovery process.  Every business is unique and as such, phone systems much be designed built to suit.

Laketec Testimonial

Joe Little

General Manager

Phone system deployments are the foundation upon which Laketec was built.  It was our one and only offering until 2007 when we began to evolve into a full service IT provider.  As we built our reputation within the industry, we also built out a world class process for servicing customers which seamlessly translates to IT support.  Voice systems still represent a significant component of our core business.

Laketec has been here at MLCL doing the install to our new system. You work with some great people (but, of course, you probably already know that). Dale, Dan and Rick have been at the beckon call of some very high maintenance people and I have heard nothing but positive feedback.

Joyce

McCarthy, Lebit, Crystal & Liffman Co.

Our Partners

We don’t do it all on our own. See our network of valued partners.