inContact Technology Overview

Contact Center

Laketec Testimonial

Joe Little

General Manager

With the multi-channel nature of today’s contact centers we have more tools than ever before to help our customers provide unparalleled service to theirs.  Whether you have a 2 person operator group or thousands of agents, we always find ways to improve efficiency and transparency.

I can always count on Laketec to deliver when it is most important. Having multiple sites and entities, along with the need to be operational 24/7 in most cases, presents challenges.  Our staff is quite lean, therefore we rely on Laketec for the majority of our voice needs. I think they are a valuable business partner to Nelson Stud and I look to them for recommendations and to keep us current in our telecommunications technology.

Nick H.

Nelson Stud Welding

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