Voice

Contact Center

Intelligently designed, multi-channel, contact centers

Laketec supports contact centers from 10 agents to 1,000+ agent enterprises.  They all share a common focus on improving the customer experience while managing costs. This is a growing challenge as customers expect more responsive service, more options for interaction, and more knowledgeable agents.

Today’s evolving contact center requires a seamless, holistic approach to managing the customer experience. Organizations need motivated agents equipped with the right knowledge, skills, and tools to ensure the highest levels of customer service and quality control, delivered at a low cost.

Let Laketec’s Contact Center Solutions practice help you address these challenges. By leveraging our extensive experience and a broad portfolio of cross vendor solutions we can help you better understand, design and deploy a strategic contact center road map.

Key Applications:

Laketec Testimonial

Joe Little

General Manager

With the multi-channel nature of today’s contact centers we have more tools than ever before to help our customers provide unparalleled service to theirs.  Whether you have a 2 person operator group or thousands of agents, we always find ways to improve efficiency and transparency.

I can always count on Laketec to deliver when it is most important. Having multiple sites and entities, along with the need to be operational 24/7 in most cases, presents challenges.  Our staff is quite lean, therefore we rely on Laketec for the majority of our voice needs. I think they are a valuable business partner to Nelson Stud and I look to them for recommendations and to keep us current in our telecommunications technology.

Nick H.

Nelson Stud Welding

Our Partners

We don’t do it all on our own. See our network of valued partners.