The ability to record calls and easily access the recordings is an invaluable tool for internal training, compliance, and liability. It’s been a great tool for us at Laketec and many of our voice customers have seen the benefits of a call recording add-on.
More than anything, the customer support team is what makes this program tick for us though. Knowing that we can call, and get courteous and quick response to our needs is paramount. Being an inbound/outbound call center you come to rely on your partners almost as much as your customers, and DATEL makes this easy!
Imperial Press Direct
The Village of St. Edward
One of the projects Laketec has provided is a dependable and unified Nurse Call system. The Nurse Call system Laketec installed provides peace of mind for residents and staff knowing that no matter what the situation is, the system deployed can crea...
Hartville Hardware has relied on Laketec to provide Communications systems since 2010. Branded products that Laketec designed, installed and supports are: Datel Call accounting, Avaya IP Office Telephone systems, Spectralink wireless handsets, HP swi...
Datel Call Recording Brochure
Your business depends on great customer service; can you be sure your staff is dealing with your valued customers in the most appropriate way? Are you in a position to handle “he said, she said”? You hear it daily “calls may be monitored or rec...