inContact

Transforming one-on-one experiences

99.99%

Guaranteed Uptime

2200

Successful Implementations

200+

APIs Available

Overview

incontact-customer-experience-goalsinContact was born in the cloud and has been singularly focused on providing next generation customer experiences for contact centers from 10 to 10,000 agents.

At Laketec we listened to our customers when they asked for a solution that was scalable, flexible, and reliable.  inContact provides the ability to avoid traditional barriers like high up front costs, seasonal inefficiencies, and complex deployment configurations.  Our partnership with inContact allows us to provide our customers with enterprise level functionality, consumed as an operational expense, and deployed in as little as 3 weeks.

About inContact:

  • Experienced and proven cloud solutions for contact centers
  • Publicly traded and in business since 1997
  • 1,000+ employees
  • Over 100 Fortune 500 / Global 2000 clients
  • Used by 175,000+ agents

Key Benefits:

  • Unified – Complete end-to-end solution for the cloud.  Consolidates infrastructure and connectivity.
  • Affordable – Pay-as-you-go model and low startup costs.  Eliminates capital expenditures for hardware and software purchases.
  • Scalable, customizable – Supports any number of agents, located anywhere in the world.  Quickly supports fluctuating call volumes.
  • Reliable – Strong published service level agreement of 99.99%.  Geographically redundant network, data centers, and databases.
  • Low maintenance, flexible – Software upgrades, enhancements and maintenance included.  Many changes can be made by business users and non-technical personnel.

Core Technologies

 

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Cloud Call Center Software

inContact cloud contact center software helps you connect with your customers on their terms and across all channels, including inbound/outbound voice, voicemail, email, chat, social media, SMS, IVR, voice portal, self-service and more.

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Workforce Optimization

In today’s highly competitive market, providing exceptional customer service is critical to an organization’s success. Our award-winning workforce optimization (WFO) suite enables organizations to optimize operational efficiency while maximizing the customer experience.

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Reporting & Analytics

Our flexible, easy to use Call Center Analytics & Reporting lets you track critical call center metrics so you can make smart business decisions. Choose from pre-built reports, ad-hoc reporting or custom created reports. Track real-time management metrics with our customizable dashboards.

It’s eye opening to look back at my original pie-in-the-sky RFP and to be able to say, yes, we definitely got everything we wanted with inContact.

Kristina Coker

Columbia

The Laketec Philosophy

Having the ability to deploy enterprise grade technology to customers with just 10 agents is a great differentiator for us in the small and mid-market space. From an enterprise perspective, it's great to be able to spin up a 1,000+ seat call center in a reasonably short time frame. Operational budgets that can often be seasonal also make inContact a natural fit with our existing product portfolio.