90% of the Fortune 100 trust Avaya
Avaya has been a leader in the communication space for decades. Born out of Bell Labs, Avaya holds over 4,000 patents and continues to lead the industry in research and development, particularly in the areas of Unified Communications and Contact Center. After the acquisition of Nortel Networks, Avaya became a major player in the networking space as well. Laketec installed and still maintains the largest Avaya Networking deployment in northeast Ohio.
Laketec has been partnered with Avaya since its inception, and even before when it was Lucent. As VOIP has grown and matured, so has our expertise and design capacity. Today, Laketec is the largest brick and mortar Avaya dealer in Cleveland. With hundreds of successful implementations to reference across all of the Avaya portfolio, we are the right partner to help ensure that you’re getting the most out of your Avaya investment.
Unified Communications seamlessly connects everyone in your workforce to each other and to customers, suppliers, partners—everyone internal and external who keeps your business moving. From software to platforms to phones, Avaya helps you make connections easier, so you can increase productivity—and feed growth and profitability.
Delivering a high-performance contact center depends on your ability to leverage intelligent insights across your enterprise. From your contact center to your back office, use the information to make better decisions faster, identify and resolve customer dissatisfaction, fix broken or cumbersome processes, train and coach agents, and improve communication.
Avaya’s open software-defined networking (SDN) helps companies create agile networks for dynamic applications. The Avaya SDN Fx™ architecture dramatically reduces time-to-service, enabling easy connection of devices and users at the network edge. The result: you can focus on strategic applications without worrying about connections and configurations.
I can always count on Laketec to deliver when it is most important. Having multiple sites and entities, along with the need to be operational 24/7 in most cases, presents challenges. Our staff is quite lean, therefore we rely on Laketec for the majority of our voice needs. I think they are a valuable business partner to Nelson Stud and I look to them for recommendations and to keep us current in our telecommunications technology.
Welcome to a Smarter Digital World
With the power of Avaya technology, a smarter digital world can be built. A world that eases the balance between business and personal lives. Where applications are intuitive and business communications are seamless. Data and communications work as one. Applications support essential workflows, and commerce is immediate and secure. Avaya is leading the way forward, and it’s our job to join them.
IP Office Case Study – Root Works
Avaya Breeze Platform
Learn how to integrate multiple platforms for single pane of glass reporting with this development platform.
Our partnership with Avaya since the late 90’s has been the foundation of Laketec’s success. Our voice practice is how we built our reputation as a World Class service provider.
United Industrial Sales
United approached Laketec for an evaluation of their current topology and needs. There were also upgrading to Spectrum SIP trunks and asked for our expertise. As a result of the Network Analysis and Trunking needs, Laketec worked in several areas...
The Village of St. Edward
One of the projects Laketec has provided is a dependable and unified Nurse Call system. The Nurse Call system Laketec installed provides peace of mind for residents and staff knowing that no matter what the situation is, the system deployed can crea...
Step By Step Empowerment and Training
The customer was most impressed with the professionalism of the technical staff, the quality of the work, and the smooth and quick transition to a new phone system and wireless solution with virtually no interruption to their business.
Nelson Stud Welding
Nelson stud is a leading edge manufacturing firm that requires state of the art voice communications along with unified messaging. Laketec has accomplished those requirements through the design, implementation and support of the Avaya IP Office plat...
Laurel Lake Retirement Community
Laurel Lake has partnered with Laketec to design, deploy, and support a fiber cable network, edge switching, campus wide wireless, Status Solutions, and a phone system. Laketec is proud to consider Laurel Lake a signature account who has gone “All...
Hexpol is a shining example of the Laketec portfolio being brought to bear within one network. We have worked closely with their exiting IT staff to fully deploy an Avaya phone system including video capabilities, a secure wireless network, next gen...
Hartville Hardware has relied on Laketec to provide Communications systems since 2010. Branded products that Laketec designed, installed and supports are: Datel Call accounting, Avaya IP Office Telephone systems, Spectralink wireless handsets, HP swi...
The Center for Digestive Health
The Center for Digestive Health has offices in Willoughby, Mentor and Madison Ohio. They are leading health providers for all areas related to the digestive organs and potential diseases related to them. Five local hospitals rely up The Center for ...
South Euclid-Lyndhurst City School District
South Euclid-Lyndhurst was a great opportunity for Laketec and Avaya to demonstrate the full capabilities of shortest path bridging (SPB) combined with a Server Edition phone system deployed across a campus environment. The switch fabric has given t...
Magnificat High School
Our specific solution was the Avaya IP office. The needs of the students, faculty and staff led us to the design of a phone system, that was reliable, simple to use and administer and had a good overhead paging interface. The training and installati...
Avaya Customer Engagement Solutions
Customer experience is vital to businesses as they seek stronger revenues and profits. It helps to drive stronger customer engagement, and customer engagement promotes higher customer lifetime value. Businesses that use customer lifetime value as a s...
Avaya IP Office Platform
Communications software is moving from on-premise to the cloud, with hybrids bridging the gap and allowing owners to keep legacy equipment. Business decision makers are concerned with business outcomes of new technology solutions. Avaya IP Office evo...